Terms and Conditions
Call or email with any questions. Prices and specifications are subject to change without notice. Gianna’s operates on eastern US time. International orders must be cleared with Gianna’s staff; international orders made without consultation may be canceled and refunded without notice.
Please use the payment gateway on this site. We also accept cash, cashier’s checks, and consider trades. We prefer not to take PayPal payments. International payments by wire transfer only, please inquire
Pickup in Person – By appointment
Contact us so we can consolidate charges prior to shipping. You are responsible for all brokerage, duties, customs, VAT and other charges for international deliveries. International payment via wire to our bank or clearing house. Insurance for the full amount is not always available from the US Postal Service. We suggest arranging for your own insurance. Our minimum international shipping charge is $11. We place the actual purchase price on customs forms to avoid committing a US Federal crime.
If your item is damaged in shipping, please contact the carrier and us immediately and save all packaging. Take pictures. Do whatever is necessary to document the damage. If you throw out the box and packing we can't help you. Notify us immediately and we will start the paperwork for you.
All domestically delivered items may be returned except “AS IS” items or items we have modified at buyer's request (handled on a case by case basis – our call).
Notify us of intent to return within:
Guitars & Mandolins - 3 days of first delivery attempt
Violin family items – 7 days of first delivery attempt
Return ship within 2 business days of contacting us & use original packing, including paperwork copy.
All instruments not paid by cash or check are subject to a 3% restock fee
Cases, accessories, and similar items are subject to 15% restock fee
Items must be in same condition as delivered; we must be able to resell as new or in same used condition.
Lost items not refunded.
Damaged items subject to rejection or restock fee up to 100%
Refunds given via your original payment method. Credit card sales - 3% restock free.
Shipping not refunded, even if included in the original sales price.
Items shipped Internationally are not generally returnable. Inquire.
A signature on a carrier's record does not indicate that we have inspected the item and are taking it back, merely that it has been delivered.
Manufacturer's warranties usually apply on new items.
Contact us or individual manufacturers for warranty service procedures.
Shipping is generally not covered for warranty service.
Some items are sold "AS IS” and are not warrantied.
Used or vintage items are not warrantied unless explicitly stated.
Customer must fill out and sign our trial agreement. [Link: I have one]
Customer responsible for all damage and all shipping fees. This hasn't
generally been a problem - very little gets damaged.
Violins – we will send up to 4, on special request, but require payment for the
most expensive and will charge 20% restock fee on all if not returned promptly
at end of 1 week trial period.
Violin bows – we will send up to 3 for comparison, only charging for shipping.
Bows must be returned promptly at end of 1 week trial period or we will charge
for all bows and deduct 20% from refund for any returned late.
Trial items not shipped back within 2 weeks of delivery are yours.
We will consider musical instruments (primarily of the types we sell) and motorcycles.
Outside purchases: We usually allow 60% of current “street” price determined primarily by
scanning eBay competed listings, less any restoration costs.
Purchases from us:
Guitars and mandolins: 65% of estimated street price for used item
Violin family other than current Gianna's models: 65% of street price
Violin family, Gianna's brand, current Gianna's models: 70% of new price
Trade in value will be less for lateral trades. We prefer that the replacement
item have at least 50% of its list price paid for, the remainder being in the
trade. We will negotiate.
Layaway is not a right; please inquire as to whether we will allow layaway
20% non-refundable down, excluding prices of additional services
30 days to pay remaining balance
Special services completed only after final payment