Terms and Conditions

Call or email with any questions. Prices and specifications are subject to change without notice.  Gianna’s operates on eastern US time.  International orders must be cleared with Gianna’s staff; international orders made without consultation may be canceled and refunded without notice.

 

Payment

 

Please use the payment gateway on this site.  We also accept cash, cashier’s checks, and consider trades.  We prefer not to take PayPal payments.  International payments by wire transfer only, please inquire

 

US Shipping and Delivery

 

Pickup in Person – By appointment
US Shipping – Shipping for the lower 48 US states via FedEx ground.  
Other Carriers:  Inquire.  
We must ship to a physical address.    Shipping charge is not refunded on any returned items.   We must charge sales tax on shipments to Tennessee addresses. Outside of US 48 states: Additional charges may apply for orders shipped to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands..., etc.), PO Boxes, military addresses (APO/FPO) and international addresses, please contact us for quotes. We ship FOB our shop. When we ship your instrument it's just as if you walked out of the store with it: it is yours.  We simply arrange for shipping.  This is not a delivery contract.

 

International Shipping

Contact us so we can consolidate charges prior to shipping. You are responsible for all brokerage, duties, customs, VAT and other charges for international deliveries. International payment via wire to our bank or clearing house. Insurance for the full amount is not always available from the US Postal Service. We suggest arranging for your own insurance. Our minimum international shipping charge is $11. We place the actual purchase price on customs forms to avoid committing a US Federal crime.

Damaged Goods

If your item is damaged in shipping, please contact the carrier and us immediately and save all packaging.  Take pictures. Do whatever is necessary to document the damage.  If you throw out the box and packing we can't help you.  Notify us immediately and we will start the paperwork for you.

Returns

 

All domestically delivered items may be returned except “AS IS” items or items we have modified at buyer's request (handled on a case by case basis – our call).

Notify us of intent to return within:

Guitars & Mandolins - 3 days of first delivery attempt

Violin family items – 7 days of first delivery attempt

Return ship within 2 business days of contacting us & use original packing, including paperwork copy.

All instruments not paid by cash or check are subject to a 3% restock fee

Cases, accessories, and similar items are subject to 15% restock fee

Items must be in same condition as delivered; we must be able to resell as new or in same used condition.

Lost items not refunded.

Damaged items subject to rejection or restock fee up to 100%

Refunds given via your original payment method.  Credit card sales - 3% restock free.

Shipping not refunded, even if included in the original sales price.

Items shipped Internationally are not generally returnable.  Inquire.  

A signature on a carrier's record does not indicate that we have inspected the item and are taking it back, merely that it has been delivered.

 

Warranties

 

Manufacturer's warranties usually apply on new items.

Contact us or individual manufacturers for warranty service procedures.

Shipping is generally not covered for warranty service.

Some items are sold "AS IS” and are not warrantied.

Used or vintage items are not warrantied unless explicitly stated.

 

Trials

 

Customer must fill out and sign our trial agreement. [Link: I have one]

Customer responsible for all damage and all shipping fees.  This hasn't

generally been a problem - very little gets damaged.

Violins – we will send up to 4, on special request, but require payment for the

most expensive and will charge 20% restock fee on all if not returned promptly

at end of 1 week trial period.  

Violin bows – we will send up to 3 for comparison, only charging for shipping.  

Bows must be returned promptly at end of 1 week trial period or we will charge

for all bows and deduct 20% from refund for any returned late.

Trial items not shipped back within 2 weeks of delivery are yours.

 

Trade In

 

We will consider musical instruments (primarily of the types we sell) and motorcycles.

Outside purchases:  We usually allow 60% of current “street” price determined primarily by

scanning eBay competed listings, less any restoration costs.

Purchases from us:

Guitars and mandolins: 65% of estimated street price for used item

Violin family other than current Gianna's models: 65% of street price

Violin family, Gianna's brand, current Gianna's models: 70% of new price

Trade in value will be less for lateral trades. We prefer that the replacement

item have at least 50% of its list price paid for, the remainder being in the

trade.  We will negotiate.

 

Layaway

 

Layaway is not a right; please inquire as to whether we will allow layaway

20% non-refundable down, excluding prices of additional services

30 days to pay remaining balance

Special services completed only after final payment

 

Fine Print

Prices and specifications subject to change without notice. Tennessee law applies, disputes may be settled by binding arbitration at our discretion, venue Loudon County, Tennessee unless we select other. Seller reserves right to cancel sale and refund money paid without additional payment if item upon inspection prior to shipping does not meet specifications given or is no longer available. Text and images copyrighted, do not infringe. If return or payment issues have not been resolved within 30 days, we will consider buyer in default and any amounts outstanding are due and payable. This includes chargeback on credit card charges. Stephen Perry maintains security interest in the goods until full payment of all money due has been accepted, and shall be entitled to repossess the item or turn buyer's account over to an outside agency to collect monies due. Buyer agrees to pay any collection fees, court costs, and attorney fees as allowed by law. Return or repossession of the instrument does not release you from liability for any past due amounts other than those for the instrument, and repair charges may still be assessed. Failure to return goods that have not been fully paid for as we demand or presenting of any false, fictitious, or misleading information to us shall be considered prima facie evidence of an attempt to commit theft under Tennessee Code. Purchases are binding on the buyer’s legal estate. If you pay check, draft or similar means which is dishonored because of insufficient funds, no account, or any other reason (except an error of a third party) you will be charged a minimum $50 fee be bound by these Terms of Service. This site contains links to other websites that are not owned or controlled by Gianna’s. Gianna’s does not assume responsibility for the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site. We collect the minimum amount of information necessary to process orders. We do not sign you up for newsletters, sell your information, or otherwise abuse your trust. If you provide us with additional information in emails you agree that we may use such information as a testimonial, and we agree to not reveal your identity. Shopify may gather information necessary to process your order. You agree that any issues with the Shopify intermediary lie with Shopify and not with us. We may share information as necessary with subcontractors and support entities. We will share personal information with companies, organizations or individuals outside of Google if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request; enforce these Terms and Conditions;; detect, prevent, or otherwise address fraud, security or technical issues; and to protect against harm to the rights, property or safety of Gianna’s, our users or the public as required or permitted by law.